Service Level Agreement
Uptime Guarantee
99.9%
API Uptime
<100ms
Ingredient Lookup
<500ms
Full Analysis
We commit to 99.9% monthly uptime for all API endpoints. This allows for up to 43 minutes of downtime per month for maintenance.
Response Times
| Endpoint | Target | p99 |
|---|---|---|
| Ingredient lookup | <100ms | <200ms |
| Product search | <200ms | <500ms |
| Ingredient analysis | <500ms | <2s |
| Photo scan | <8s | <15s |
| Similar products | <3s | <5s |
Data Quality
- 35,900+ ingredients with safety scores from EU CosIng, EWG, and Cosmily databases
- 91,500+ products with full INCI ingredient lists
- 2.2M+ ingredient-product links for similarity matching
- Database updated continuously via auto-import and quarterly bulk updates
- Critical safety information updated immediately upon discovery
Support
| Plan | Support | Response Time |
|---|---|---|
| Free | Community | Best effort |
| Developer | <24h | |
| Business | Priority email | <4h |
| Enterprise | Dedicated + Slack | <1h |
Infrastructure
- Hosted on Hetzner EU (Germany) with redundant storage
- Cloudflare CDN and WAF for global distribution and DDoS protection
- Full SSL/TLS encryption (Cloudflare Origin Certificate)
- Automated health checks every 30 seconds
- Redis caching for sub-millisecond response times on cached data
Contact
For SLA-related inquiries: [email protected]